"No matter how busy you are, you must take time to make the
other person feel important."
Why provide training for Quality Management:
Quality Systems Services quality management training addresses the following
areas:- To be more competitive in today's changing world
- Process improvement becomes a companywide initiative through empowered employees
- Successful organizations must continuously improve to survive
- Continuous improvement becomes focused on the customer
- Prevention is the goal instead of detection of problems
- The critical essentials of quality management
- Understanding and meeting customer expectations
- Measuring customer satisfaction
- Prevention vs. detection of errors
- Management commitment leads the process
- The elements of a successful quality management implementation
- Customer Focus
- Leadership for Quality
- Education and Training
- Continuous Improvement
- Teamwork
- Empowerment
- Measurement
- Planning for Quality
- The personal aspects of quality
- Understand we each have personal customers
- Internal customers must be treated the same as external customers
- Using functional analysis to identify our personal products and customers
- Developing a personal action plan for meeting our customers expectations
Quality Systems Services will facilitate the development and implementation of a quality improvement plan. This plan will include the following:
- Mission
- Vision
- Quality Policy
- Critical Success Factors
- Evidence of Success
- Organization Actions
- Function Actions
- Management leads the process
- The Customer defines Quality
- Organizations Comply with Customer Expectations (not just specifications)
- Zero Defects is the Goal
- Continuous improvement is ongoing
- Every employee plays a role in continuous improvement
- Do it right the 1st time all the time (No Rework)
- Focus on prevention rather than detection
For more information about
Quality Management Training, contact our Sales Department: sales@qualitysystemsservices.net